Privacy Policy

1. Introduction

Hebrasolda ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hebrasolda.com or use our cleaning services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Schedule cleaning services
• Subscribe to our newsletter
• Contact us via phone, email, or other communication methods

This information may include:

• Name and contact information (address, email, phone number)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Property access information (security codes, special instructions)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing our cleaning services
• Communicating with you about appointments, services, and updates
• Processing payments and managing billing
• Sending newsletters and promotional materials (with your consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Scheduling and booking platforms
• Email marketing services (if you've opted in)
• Background check services for our employees

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protecting our rights or property
• Ensuring safety and security

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Access controls and employee training
• Secure storage of physical and digital records

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

6.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

6.2 Analytics Cookies

These cookies help us understand how visitors interact with our website to improve functionality and content.

6.3 Marketing Cookies

These cookies are used to personalize content and advertisements (only with your consent).

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Customer service records: 3 years after last service
• Financial records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. International Data Transfers

If you are located outside the United Kingdom, please note that your information may be transferred to and processed in the UK, where our servers are located and our central database is operated.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes (if you have provided your email)

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Regulatory Authority

If you believe we have not handled your personal information in accordance with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: