Terms of Service

1. Acceptance of Terms

By accessing our website, booking our services, or engaging with Hebrasolda in any capacity, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. About Our Services

Hebrasolda provides professional cleaning services throughout the United Kingdom, including but not limited to:

• Residential cleaning services
• Commercial and office cleaning
• Specialized cleaning services (carpet, window, deep cleaning)
• One-time and recurring cleaning services

3. Booking and Scheduling

3.1 Service Requests

All service requests must be confirmed in writing via email, our website contact form, or written agreement. Verbal agreements alone are not sufficient for booking confirmation.

3.2 Scheduling Changes

Changes to scheduled services must be made at least 24 hours in advance. Changes made with less than 24 hours notice may incur additional fees.

3.3 Cancellation Policy

• Cancellations made 24+ hours in advance: No charge
• Cancellations made 12-24 hours in advance: 50% of service fee
• Cancellations made less than 12 hours in advance: Full service fee
• Same-day cancellations or no-shows: Full service fee plus travel costs

4. Pricing and Payment

4.1 Service Fees

All prices are quoted in British Pounds (GBP) and include VAT where applicable. Quotes are valid for 30 days unless otherwise specified.

4.2 Payment Terms

• Payment is due upon completion of services unless other arrangements have been made
• We accept cash, bank transfers, and major credit/debit cards
• For recurring services, payment may be arranged via direct debit or scheduled card payments
• Late payment fees of 1.5% per month may apply to overdue invoices

4.3 Additional Charges

Additional charges may apply for:

• Services requested outside normal business hours
• Emergency or same-day service requests
• Travel to locations outside our standard service area
• Excessive cleaning requirements beyond normal scope
• Replacement of damaged or lost keys

5. Customer Responsibilities

5.1 Property Access

• Customers must provide safe and reasonable access to the property
• If keys are provided, customers are responsible for any loss or damage
• Alternative access arrangements must be confirmed in advance

5.2 Property Preparation

• Remove personal and valuable items from cleaning areas
• Secure pets or notify us of their presence
• Provide access to necessary utilities (water, electricity)
• Clear areas of excessive clutter that may impede cleaning

5.3 Special Requirements

Customers must inform us of any special requirements, including:

• Allergies to cleaning products
• Fragile or valuable items requiring special care
• Areas that should not be cleaned or accessed
• Security systems or special access procedures

6. Our Responsibilities and Standards

6.1 Service Quality

We commit to providing professional cleaning services using trained, insured, and background-checked staff. We maintain comprehensive insurance coverage for property damage and public liability.

6.2 Equipment and Supplies

Unless otherwise agreed, we provide all necessary cleaning equipment and supplies. We use eco-friendly products where possible and can accommodate special product requests.

6.3 Health and Safety

We follow all applicable health and safety regulations and maintain current certifications for handling cleaning chemicals and equipment.

7. Satisfaction Guarantee

We stand behind our work with a 24-hour satisfaction guarantee. If you are not satisfied with our service, please contact us within 24 hours of completion, and we will return to address any issues at no additional charge.

8. Limitation of Liability

8.1 Property Damage

While we maintain comprehensive insurance, our liability for property damage is limited to the actual cost of repair or replacement, not to exceed £500 per incident unless due to gross negligence.

8.2 Exclusions

We are not liable for:

• Pre-existing damage to property or items
• Damage to items over 10 years old
• Damage to items worth more than £100 unless specifically declared
• Consequential or indirect damages
• Items left in cleaning areas without prior notification

9. Confidentiality and Security

We respect your privacy and maintain strict confidentiality regarding:

• Property access codes and security information
• Personal information observed during service
• Property layout and valuable items
• Customer schedules and preferences

10. Termination of Services

10.1 Customer Termination

Customers may terminate recurring services with 7 days written notice. One-time services cannot be terminated once work has commenced without full payment.

10.2 Company Termination

We reserve the right to terminate services immediately for:

• Non-payment of invoices
• Unsafe working conditions
• Abusive or inappropriate behavior toward staff
• Violation of these terms

11. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, strikes, or other emergencies.

12. Dispute Resolution

12.1 Complaints Process

We encourage customers to contact us directly to resolve any issues. Our complaints process includes:

1. Initial contact within 24 hours of service
2. Management review within 48 hours
3. Resolution or response within 5 business days

12.2 Legal Disputes

Any legal disputes will be resolved through the courts of England and Wales, and these terms are governed by English law.

13. Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to our data processing practices as outlined in our Privacy Policy.

14. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of Hebrasolda and protected by copyright and trademark laws.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Changes to Terms

We may update these Terms of Service at any time. Significant changes will be communicated to existing customers via email or post. Continued use of our services constitutes acceptance of updated terms.

17. Contact Information

For questions about these Terms of Service or to report issues:

18. Acknowledgment

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Hebrasolda.